erth jewelry reviews

From shop YouLoveYouShop. The same stone went back up on the website a week later. The lady on the phone was extremely helpful and super nice. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience. After some more local browsing and pondering I ended up finalizing my purchase on their website. Why can't they just guarantee the return window if I mail it off within my 30 day window back to them? Looks like you already have an account! COVID update: Brilliant Earth has updated their hours and services. This website was so nice to use. The Brilliant Earth of the past is no more. Sign up to receive our free weekly newsletter. After waiting 2 weeks and multiple phone calls from BE begging us to reconsider they finally gave us a refund. It easily allows you to choose the setting and diamond of your ring, with multiple options for setting & design style, cut, precious metal, carat, shape, and price limit. - Nicole Trunfio Founder/CEO ERTH. We were well cared for and the salesperson was patient and kind. See reviews below to learn more or submit your own review. Brilliant Earth’s premium price comes from their eco-friendly approach to their diamonds, however as we’ve discussed earlier that doesn’t really set them apart. Brilliant Earth has a wide range of diamonds on offer, with ten different styles, multiple carats, cuts, and colors. Honestly, we had a glass of prosecco when he was finally refunded. Finding a good jeweler is hard enough as is, but finding one that you entrust on working on a family heirloom is definitely worth coming online to share a review for. Keep up the good work Brilliant Earth! Without light performance and diagnostic images Brilliant Earth’s offering is lackluster compared to other websites. I called into customer service and escalated the issue. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. We got to the point of not caring anymore, we had yet another call with the rude lady who mentioned again that it was to be made and all we cared about now was let’s just try and get our money back as quickly as possible and be done with this shambles of a company. The rings never left their possession. Read honest and unbiased product reviews from our users. The imagery throughout the website is nice, clean, and slick. We recommend you make your appointment at least three business days in advance and specify the items that you would like to see during your visit. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. A Portrait series of women successful in their own right, sharing the stories of their lives, trials and tribulations, awakening moments and how they became the women they are today. Send me exclusive offers, unique gift ideas, and personalized tips for shopping and selling on Etsy. This organization is not BBB accredited. !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. We value your privacy. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. This is when the experience starts trending down. I just got my engagement ring today and I am SPEECHLESS!!!!! Will be visiting the showroom in Georgetown asap." 5 out of 5 stars (10,788) 10,788 reviews. My delivery came quicker than expected and I’m very happy with the overall experience and selection offered by their location. I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. Did you scroll all this way to get facts about earth jewelry? I purchased a $16k engagement ring back in December, 2018. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. Secondly, if I mail it and the postal service takes longer to deliver it and it isn't there on Sunday due to no fault of my own, that's apparently MY fault and will potentially cost me the return? 5 out of 5 stars (984) 984 reviews. Why you ask? Here you can find out more about Whiteflash’s Social Responsibility Programs. BUT not only that but we have to PAY $50 per prong to have them repaired. I sit at a desk on a computer 10+ hours a day. Our rings arrived before the day she expected them to and they were just beautiful. - 10th of June: I ask for an update. She was wowed by the nice sparkle and the beautiful packaging as well. The service both he received and then we both received upon our 2nd visit was simply wonderful. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. With my 30th wedding anniversary coming up, I wasn’t sure what I could get my beautiful wife to show her how lucky I feel to have her, so I hit the web. I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. Brilliant Earth was founded in 2005 by Beth Gerstein and Eric Grossberg as they couldn’t find their own ethically-sourced diamond engagement ring in 2003. Honestly, I wasn’t sure where to start, or when I would find time to build a custom ring with my busy schedule but I discovered that they can do it all online. This was confirmed to us by the customer service agent we spoke to several times. I have seen the ring today and it is beautiful! I will recommend to friends! We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. Sadly, I can no longer be an advocate of your company. My fiance received my ring on August 19th, so our 30 day returns would end on September 16th. Their jewelry is beautiful, timeless, and ethically sourced. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. I finally decided to do some research alone to try and find a reputable jeweler to entrust with such an important piece. I returned the ring and had my representative prepare a demand letter because BE claimed that they did not have the ring that I and my fiance handed back to the salesperson in their store after our rings did not fit. Each natural soy candle comes in a light vanilla or scent-free option accompanied by an original inspirational verse to suite every occasion. Design your Own Engagement Ring with Affordable, Eco-friendly and Ethical Diamond Alternatives like Moissanite and White Sapphire. It adds to a smooth and streamlined approach that Brilliant Earth offer.   The Netherlands   |   English (US)   |   € (EUR), remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy, remember your login, general, and regional preferences, personalize content, search, recommendations, and offers, to ensure that sellers understand their audience and can provide relevant ads. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. The most popular color? If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. Excellent Service! I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. After doing some research, they found that there was a gap in the market for products like this. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all profits to communities … Brilliant Earth delivered rings that were too small, and late. Why would I do that I asked. That being said, it is a slick and smooth offering which is easy for any user to follow. We were shopping in downtown SF and walked into their shop which we perceived to be an open store because well...they had the doors wide open. All-in-all, Brilliant Earth offer a good process when using the website. You guessed it: green. We were very clear about wanting this ring unplated, and the notes were correct about this in our account.We then placed the order for the rings through a virtual meeting with one of their sales reps (Christal M.) on May 20th. I'm so happy I trusted to go with Brilliant Earth for this important purchase. I've been sized by 3 other jewelers. Monmouth County’s #1 Fine Jeweler. I had a ring custom made and the customer service I experience was truly one of a kind. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. The rep placed the order herself. After they tell me that they are sorry the purchase "didn't work out" I start my wait for the wire transfer. Want to know more? This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality. Furthermore, if it was stated ANYWHERE that the ring had to be in their possession by the 16th, we would have returned it weeks ago, but me and my fiance are both in college. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. The diamond was coming lose in the setting. The global marketplace for vintage and handmade items. DO NOT BUY FROM BRILLIANT EARTH. By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". She made sure everything went through ok and that I would receive the delivery in time. I drove an hour home and an hour back for appointment. There was no up selling or pressure. I recently visited the Boston location with my fiancée to select and order our wedding bands. Copyright © 2020 Consumers Unified LLC. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? This was all I ever asked for and I'm happy we got our issues resolved. From shop BlackBookCreations . With that being said, there is some windowing issues with my stone, which is why we wanted to return in the first place. My mother’s necklace had been passed down to me and there was a beautiful gem in the middle that had come loose and fallen over time.

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